Rafael Bessa

Rafael Bessa is an experienced professional in field service operations and IT service management, currently serving as the Regional Service Director at Park Place Technologies since February 2019. Rafael effectively coordinates field service activities across Brazil, ensuring compliance with SLAs and metrics while providing leadership in service delivery operations. Prior experience includes serving as Service Delivery Manager at CMG-Nicsa, managing IT services and project management for significant events like the Rio 2016 Olympics. Rafael's career also spans roles as a Field Engineer, Network Administrator, and Telecommunications Analyst in various esteemed companies, complemented by a Bachelor's degree in Computer Systems Networking and Telecommunications and an MBA in Project Management.