Terri Moreau

Terri Moreau is an experienced leader in the field of customer service and technical support, currently serving as Regional Service Director at Park Place Technologies since March 2019, where responsibilities include managing Field Engineer personnel across Canada and overseeing field service delivery operations. Prior roles include Senior Manager of Customer Service at Dell EMC, where Terri managed operational support for Global Support Centers and led a team of Senior L2 Engineers, and Senior Service Desk Manager at Symcor, focusing on strategic planning and operational efficiency for a large financial processing call center. Additional experience includes managing operations at Siemens Canada and Sitel, both in technical support environments, as well as a leadership position at Stream Global Services. Terri holds degrees in Travel & Tourism from Algonquin Careers Academy and Loyalist College, along with a Business Administration degree from Algonquin College.