Andrea Rivera

Andrea Rivera is an experienced operations and customer experience professional currently serving as an Onboarding Manager at Parrot since January 2025. Prior roles include Sr. Manager Customer Experience & Engagement at Homie, where customer strategies led to a 55% improvement in retention rates, and Sr. Operations Manager at Manzana Verde, focusing on service level optimization and NPS improvement. Andrea has also held logistics and operations positions at Rappi and Glüky Group, demonstrating a strong ability to enhance user experience and operational efficiency. Andrea holds a degree in Human Resources Management from Universidad La Salle de Cuernavaca and completed an intensive English course at Portland English Language Academy.