Victor Espinosa Monroy

Customer Care Team Leader at Parrot Software

Victor Espinosa Monroy's work experience spans various roles and companies. In 2017, at Tecnológico de Monterrey, they served as a University Ambassador, providing guidance and information to prospective students. Victor also served as the General Coordinator for the Congress of Strategies and Operations in 2018, organizing conferences, workshops, and networking sessions.

In 2018, Victor worked as a Brand Ambassador for PUMA Group, collaborating with PR activities and creating reports.

From 2019 to 2020, they interned at Laboratorie Janine Benoit, working on B2B Sales Strategy and lead generation tasks. At Nielsen, in 2020, they interned as a Marketing Research & Data Analysis Intern, creating market share reports and assisting with data analysis.

In 2021, Victor joined Tecnológico de Monterrey again as a Regional Admissions Specialist, implementing conversion strategies and planning attraction events.

From 2021 onwards, they worked at Parrot as an Onboarding Specialist, managing account activations and leading team development. Victor then transitioned to the role of Customer Care Team Leader, focusing on enhancing the customer-centric mindset and implementing new workflows based on relevant data.

Additionally, Victor founded Creando Valor in 2020, although specific details about their role and responsibilities were not provided.

Victor Espinosa Monroy has a diverse education history. Victor began their studies at Tecnológico de Monterrey in 2015 and completed their Licenciatura degree in Administration and Business Strategy in 2020.

In 2017, Victor participated in an International Summer Exchange program at the Universidad de Burgos, where they focused on Management. Additionally, in 2018, they attended a Summer Program at Harvard University, specializing in Leadership and Communication.

Victor has also obtained several certifications to enhance their skills and knowledge. In 2016, they successfully completed the Teaching Knowledge Test from Cambridge Assessment International Education. In 2019, they achieved Language Certification B2 from The TOEFL® test. Furthermore, they obtained a certification in Becoming a Data Analyst from Mex4Industry in 2019, and in 2020, they completed Marketing Gerencial from Coursera. Victor also gained proficiency in Adobe Photoshop through a certification from Domestika in 2019. Recently, in 2021, they obtained a certification in Business English: Marketing and Sales from Coursera.

Overall, Victor Espinosa Monroy has a solid educational background, with degrees and certifications that have equipped him with knowledge and skills in administration, strategy, leadership, management, marketing, and communication.

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