Fabiola Michell Chavez is an experienced operations manager with a strong background in team leadership and customer service. Currently employed at PartnerHero since August 2018, Fabiola has progressed from Associate Support Hero to Team Lead, Senior Team Lead, and now Operations Manager, managing teams of 8-12 members and ensuring service level agreements are met while generating and analyzing various reports. Prior experience includes working as a Customer Service Representative at Convergys, where Fabiola provided technical support for a telecommunications company. Fabiola holds a Master’s degree in Human Resources Management from EUDE Business School and a Bachelor’s degree in Pedagogy from Universidad Nacional Autónoma de Honduras. High school education was completed at Academia Americana.
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