Viviana Castelblanco

Viviana Castelblanco is a skilled Customer Success Manager at Passport since April 2025, specializing in understanding customers’ business goals and ensuring effective utilization of tools for success. Previously, Viviana held various roles, including Logistics Coordinator and Account Executive at Lean Solutions Group and Echo Global Logistics, respectively, where responsibilities included processing payments and troubleshooting issues. Prior experience includes serving as a Bilingual Customer Service Representative at Medtronic, a Customer Care Advisor at Scotiabank, and English Teacher positions at American School Way and Universal Languages Academy. Viviana holds a BA in English Teaching with a focus on Bilingual and Multilingual Education from Universidad La Gran Colombia.