Passport
Viviana Castelblanco is a skilled Customer Success Manager at Passport since April 2025, specializing in understanding customers’ business goals and ensuring effective utilization of tools for success. Previously, Viviana held various roles, including Logistics Coordinator and Account Executive at Lean Solutions Group and Echo Global Logistics, respectively, where responsibilities included processing payments and troubleshooting issues. Prior experience includes serving as a Bilingual Customer Service Representative at Medtronic, a Customer Care Advisor at Scotiabank, and English Teacher positions at American School Way and Universal Languages Academy. Viviana holds a BA in English Teaching with a focus on Bilingual and Multilingual Education from Universidad La Gran Colombia.
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Passport
Passport helps brands go global, easily. With in-house logistics, technology, and expertise, Passport can help you simplify global commerce and grow profitably. We've enabled over 1,000 merchants like Rhode, Carpe, OneSkin, Wildflower Cases, and GORUCK seamlessly access and grow in 180+ countries & territories worldwide. With two core product offerings, Passport Shipping and Passport Global, we give you the flexibility to determine how your brand scales. Passport Shipping offers comprehensive in-house parcel shipping and regulatory compliance services designed to meet your customers’ price and delivery speed expectations. Passport Global provides a turnkey, end-to-end internationalization solution that combines the reliable Passport Shipping services that DTC brands trust, plus added storefront localization, pricing strategies, and accurate duty & tax calculation tools. Some of our key services include: - DDU and DDP delivery options to 220 markets - Branded door-to-door tracking pages - Accurate duty & tax, fully landed cost calculations - Localized currencies, pricing, languages, and payment methods - Fiscal, product and tax compliance support - Conversion optimization testing and storefront strategies - Live, on-page end-customer service - Flexible and simple Seller of Record clearance model Your Passport to easier international growth begins now! Note: This page is not actively monitored for tracking inquiries or inquiries related to the status of your job application. For assistance with tracking, please email us at help@passportglobal.com, and for application questions please contact peopleops@passportglobal.com. Thank you!