Customer Success and Experience Team

The Customer Success and Experience Team at Passport ensures a seamless and exceptional experience for retailers and consumers using Passport's international shipping services. Responsibilities include managing enterprise customer accounts, overseeing customer onboarding processes, collaborating with 3PL partners for successful delivery, addressing customer support inquiries, and continuously improving the end-to-end shipping experience. This team is pivotal in maintaining client satisfaction and loyalty, ultimately driving the company's mission to lower the Total Cost of Shipping.