Jason Crawford

Jason Crawford is a seasoned professional with extensive experience in workforce management and process improvement across various industries. Currently serving as the Senior Workforce Management Manager at Patagonia since May 2023, Jason has previously held leadership roles at PNC as VP Sr. Process Improvement Manager, overseeing strategic teams and IVR system development. Other notable positions include Managing Partner at Modern Woodmen of America, Sr. Manager of Claims Center Operations at Homesite Inc., and Assistant Vice President at Key Bank, where Jason was responsible for multi-site contact center workforce planning. Additionally, Jason spent several years at General Electric Consumer Finance, managing global dialer processes and collections. Jason holds a B.A. in Business Management from Malone University and possesses a robust background in improving operational efficiency and community engagement.