Tier III Support Engineer

Pathlock

Pathlock is helping the world’s largest enterprises and organizations automate the enforcement of controls of access, process, or cybersecurity checks, for any business application. We bridge the gap between legacy software and modern technology with our suite of innovative products built on top of solutions from SAP, PeopleSoft, JD Edwards and more.

Job Description

As an experienced and experienced support expert, you have the potential to be an integral part of a growing, global team with the ability to make a direct impact on team and customers success through technical guidance, issue solutions and mentoring. We are looking for a Tier III candidate that has excellent soft skills and willing to ‘jump-in’ to assist team members and solve challenging customer issues. The Tier III support engineer will report into a Regional Manager or Regional Director.

Job Duties

• to continually expand knowledge of product to successfully solve challenging issues and mentor team members.

• and troubleshoot issues between Pathlock application and customers ERP system including but not limited to implementation and configuration.

• logs, configurations, and workflows to resolve issues.

• workflows or SQL issues causing product failures.

• with multiple Pathlock teams to resolve issues within SLA and provide needed information to teams to resolve the issues.

• knowledge base articles and educate/train team members on resolution and troubleshooting approaches.

• resolution clearly and concisely verbally or written.

• best workflow, implementation and utilization practices promoting customer success and product adoption.

Skills & Requirements

Bachelor'sdegree or equivalent experience.

• administered an ERP solution such as SAP, Peoplesoft, JDEdwards, Oracle or like.
• or more years working with SAP, PeopleSoft, JDEdwards, or other, ERP system.
• to find and guide customers on issues outside of the Pathlock software.
• experience with the ability to troubleshoot queries and understand database structure.
• with application security such as SAP ECC, S4H, S4H SAAS, C4C
• with Business Process Control and Automation.
• with Governance, Risk, and Compliance (GRC) Access Control.
• of basic cloud concepts.
• of Identity Management Solutions.
• to work with global team members and customers from diverse cultures.
• with mentoring team to overcome challenge areas.
• English and communication skills.