Dalia Kacenauskaite

Dalia Kacenauskaite has a strong background in operations management and customer relations. Dalia most recently served as the Senior Director of Patient Support Services at PAN Foundation starting in 2021. Prior to that, they worked at CareMetx, LLC, where they held the positions of Operations Director and Operations Manager for the Patient Assistance Program. Dalia was responsible for managing a program of over 160 employees and ensuring compliance with standard operating procedures. Before that, Dalia was the Director of Customer Relations at Zippy Shell Incorporated, where they managed operations in multiple locations and implemented scalable procedures. Dalia also has experience in customer relations and marketing management at Hello Hospitality IV, LLC. Earlier in their career, Dalia served as the Regional Training & Quality Director at Transcom, where they managed quality departments across multiple countries and developed training materials for thousands of employees. Dalia also served as a Team Lead Manager at Transcom, where they managed a group of Customer Service/Sales Representatives and improved team performance.

Dalia Kacenauskaite began their education at Vilniaus Žemynos Gimnazija in 1990, where they completed their GED. From 2001 to 2004, they attended Mykolas Romeris University, earning a Bachelor of Science degree in Law. Subsequently, from 2005 to 2007, they pursued a Master of Laws degree in International Law at the same institution. In August 2012, Dalia obtained a Total Quality Management Certification (Expert Level) from ExpertRating.