Lia Johnson-Baker

Lia Johnson-Baker has a diverse work experience spanning multiple industries. Lia is currently the Small Business Owner of Zen Lotus Essentials, where they advocate for self-care and creates content as a podcaster and yoga instructor. Prior to this, they worked as an Account Manager at PatientPoint®, starting in 2022.

From 2020 to 2022, Lia held the role of Senior Account Manager at Mid Atlantic Finance Company. In this position, they handled a high volume of inbound and outbound phone calls daily, managed delinquent accounts, and negotiated payment arrangements. Lia also utilized skip tracing tools to locate consumers and vehicles and ensured compliance with collection laws and company policies.

Before joining Mid Atlantic Finance Company, Lia worked as a Payroll Specialist at BenefitMall from 2019 to 2021. In 2018, they served as a Fraud Specialist at PSCU and a Logistics Coordinator at FreightCenter. Their prior experience includes roles such as Customer Service Representative at Big T Printing, PODS, and AMC Theatres, as well as Data Entry/Underwriter and Scrubber at HealthPlan Services in 2013.

Overall, Lia Johnson-Baker brings a range of skills and experience in customer service, account management, payroll, and fraud prevention to their current role as Small Business Owner.

Lia Johnson-Baker completed their Associate of Arts (A.A.) degree in Photojournalism from Hillsborough Community College, from 2013 to 2016. Prior to that, they attended Brandon High School and Cy-fair High School, but there is no information about any degrees or fields of study obtained during that time. Additionally, Lia Johnson-Baker has obtained several certifications from LinkedIn, including Preventing Harassment in the Workplace, Building Rapport with Customers, Leading Productive Meetings, Sunday Habits for a Better Work Week, 43 Ideas for Starting a Side Business, Cloud Architecture: Core Concepts, Develop and Promote Your Hybrid Competence, Developing Executive Presence, How to Speak So People Want to Listen, How to Talk to Anyone (Blinkist Summary), Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary), Introduction to AWS for Non-Engineers: 1 Cloud Concepts, Learn to Control Your Attention, Learning Cloud Computing: Core Concepts, Outlook 2010: Tips, Tricks, and Shortcuts, Overcome Overthinking, PowerPoint: Designing Better Slides, PowerPoint: Eight Easy Ways to Make Your Presentation Stand Out, Six Sigma: White Belt, and Ten Habits of Mentally Strong People. The certifications were obtained from September 2022 to July 2023.