Felicia Hicks

Felicia Hicks, MBA, MS has extensive experience in quality assurance, project management, and business analysis. Felicia has held roles such as Chief Quality Officer at Patricio Enterprises, Inc., Quality Assurance Audit Manager at DMI-United States Coast Guard, Senior Business Analyst at General Dynamics Information Technology, and Requirements Engineer at First Data Corporation. Prior to these positions, they also worked at JPMorgan Chase & Co. in various roles including Quality Assurance Manager and Card Service Manager. Throughout their career, Felicia has shown a strong ability to manage teams, analyze business processes, and ensure the effective delivery of goods and services.

Felicia Hicks holds an Associate's degree in Business Management from Frederick Community College (2000-2003), a Bachelor's degree in Finance from the University of Phoenix (2007-2008), a Master's in Business Administration with a focus on Global Management from the University of Phoenix (2008-2010), and a Master's of Science in Operations and Project Management from Southern New Hampshire University (2016-2018). Felicia also holds additional certifications including a Six Sigma Black Belt Certification from the Management and Strategy Institute (2016) and an Agile Scrum Fundamentals Certified from VMEdu Inc.