Jessica Dalia

Jessica Dalia has a diverse work experience in the hospitality industry. Jessica currently works as a Guest Services Manager at Patriot Family Homes, where they oversee guest communication specialists, handles escalated guests, and analyzes communication data. Jessica also works closely with shift leads to ensure the balance between guest needs and company objectives. In addition, they are responsible for rolling out communications for new brands under Patriot Family Homes. Prior to this role, they worked as a Guest Engagement Coordinator at the same company, where they contributed to its growth and managed short-term rental properties. Before joining Patriot Family Homes, Jessica worked as a Guest Communications Specialist at the company. Jessica has also gained experience in the culinary industry, having worked as an Expo and a Sauté Line cook at Jaxpicassos, an Executive Chef at ESCAPE RESTAURANT AND BAR LTD, a Pastry Chef and Intern at Restaurant Medure, and a Line Cook and Dessert Baker at Trattoria Stella.

Jessica Dalia attended Northwestern Michigan College from 2014 to 2018, where they obtained an Associate of Applied Science degree in Restaurant/Food Services Management. Jessica then went on to attend Ferris State University from 2018 to 2019, where they earned a Bachelor of Science degree in Business Administration, Management, and Operations.