Megan Nelson

Megan Nelson has a diverse work experience spanning multiple industries. Megan began their career as a Member Services Representative at Financial Resources Federal Credit Union in 2011, where they provided assistance to members until 2014. Megan then joined Affinity Federal Credit Union as a Relationship Specialist, where they built consumer relationships, opened new accounts, and resolved service issues.

In 2015, Megan transitioned to Fiserv as a Digital Product Service Delivery Specialist/Team Lead. In this role, they managed a team and led wallet implementations for financial institution clients, collaborating with industry giants such as Apple Pay and Google Pay.

Megan joined Kyriba in 2018 as an Implementation Consultant, where they implemented business processes and system configurations to meet client Treasury Management requirements. Megan also supported client blueprint engagements and ensured project documents were complete and up-to-date.

Currently, Megan is a key contributor at Payability, joining in 2018. Megan has held various roles within the company and is currently serving as the Director of Customer Experience. In this capacity, they oversee and supports a team of CX Specialists, coordinates with cross-functional teams to address customer issues, and works on improving overall customer experience and mitigating churn. Megan also has experience as a Senior Customer Experience Manager and CX Associate at Payability, where they provided white-glove support to clients and educated them on products and features.

Overall, Megan Nelson has demonstrated expertise in customer experience, team leadership, implementation consulting, and relationship building throughout their career.

Megan Nelson attended Rutgers University from 2006 to 2010, where they earned a Bachelor's degree in Psychology.