Louis Strauss

Louis Strauss is a seasoned professional in operations and business technology, currently serving as a Growth Engineer & Business Tech Solutions Support Lead at PayFit France since February 2021. Notable achievements include leading the BTS Support Team to significantly reduce Salesforce errors and initiating a Customer Satisfaction Survey process impacting 190,000 customer service interactions across multiple markets. Previously, Louis held various roles at Deliveroo, where responsibilities included creating commission models, automating processes, and optimizing performance tracking tools. Louis has also gained experience in customer relations at GROUPE BON MARCHÉ, coordination at the Montreux Jazz Festival, and procurement at Four Seasons Hotel & Resort. Louis holds a Bachelor of Science in International Hospitality Management from EHL.