Thibaut Stevens

Thibaut Stevens currently serves as Customer Care & Onboarding Director at PayFit France since August 2022, bringing extensive experience in customer service management. Previously, Thibaut held the position of Head of Customer Care at Leetchi.com from November 2020 to August 2022 and served as Service Delivery Team Leader at Egencia from March 2020 to November 2020. Thibaut's career began at Booking.com, where responsibilities included Team Leader for Advanced Roles and Customer Service for Guests & Partners, focusing on team management, KPI implementation, and employee development over nearly nine years. Thibaut holds a BTS in Ventes et Productions Touristiques from Maestris BTS and has foundational education from the University of Lille 1 Sciences and Technology and Lycée Faidherbe.