Shaunna Austin

Shaunna Austin is a seasoned professional in customer success and client services with over a decade of experience. Currently serving as the Head of Customer Success at Paylink since January 2025, Shaunna previously held various positions at TDX Group from April 2014 to December 2024, including Account Director, Account Manager, and Client Services Manager, where responsibilities encompassed client portfolio management, audit facilitation, and process improvement. Earlier roles included Risk Management at Capital One and roles in operations and client support at TDX Group. Shaunna holds a Bachelor of Laws (LL.B.) degree in Criminology from Nottingham Trent University, obtained in 2013.