Zoe Ratchford

Zoe Ratchford is a seasoned technical service delivery manager currently at PayPoint plc since March 2020, bringing extensive experience from previous roles. At Alfred H Knight from September 2016 to March 2020, Ratchford developed and implemented a global service desk function. Prior to that, Ratchford served as a service desk team leader at Keytech Managed Solutions after transitioning from an IT support technician role at the same firm. Ratchford also has a strong foundation in IT support, having held positions as a second line support technician at Daniel Contractors Limited and as a systems support engineer at Tote. Early career experience includes a role as a helpdesk support technician at Core Utility Solutions. Ratchford's educational background includes GCSEs from Shevington High School.