Samantha Richards

Samantha Richards is an experienced professional who has held various managerial roles in customer support and technical support. Samantha has a proven track record of successfully managing teams, ensuring high customer satisfaction scores, and handling escalated situations. Samantha is skilled in mentoring, coaching, and training team members, as well as managing projects and tools essential for customer support operations. Additionally, Samantha has experience in administrative tasks such as managing budgets, creating company policies, and designing promotional materials. Samantha holds an Associate of Science degree in Biology from Northern Essex Community College.