Erik Schlosser

Erik Schlosser is a Technical Support Manager at Spok, where responsibilities include designing processes for the transmission of files containing PHI, leading audits to reduce escalations, and improving customer satisfaction metrics. With a background in system analysis and technical support, Erik has effectively managed critical system issues and enhanced team operations, resulting in significant reductions in backlog and increases in service quality. Previous roles include System Analyst, Technical Support Database Analyst, Senior Technical Support Analyst, and IT Technician Level 3, demonstrating a comprehensive skill set in technical support, database management, and employee training. Erik holds an Associate of Applied Science degree in Network Administration from Hennepin Technical College.