Ritesh Thakur

Ritesh Thakur currently serves as the Customer Delight Head at PaySprint Private Limited since June 2025. Prior to this role, Ritesh held positions at Clear as Associate Director, managing support and success teams while overseeing a portfolio of 120Cr from September 2020 to June 2025. Ritesh's experience also includes working at Vodafone Idea Limited as Customer Service Operations Manager, focusing on customer experience and operational optimization from August 2018 to September 2020, and various managerial roles at Idea Cellular Ltd from August 2009 to August 2018. Earlier in Ritesh's career, positions included Senior Team Lead at Spice BPO Services Limited and Team Lead at Magus Customer Dialog. Ritesh holds a Master's of Business Administration in Marketing from Vinayaka Mission's Research Foundation - University and a Bachelor's of Science from Dr. Bhimrao Ambedkar University.