Wilfred Sylvester A. is a skilled support professional with extensive experience in technical troubleshooting and customer service across various industries. Currently at Paytronix since May 2021, Wilfred assists corporate IT staff with remote troubleshooting and manages support cases while ensuring client satisfaction. Previous roles include Service Desk Analyst and Corporate Support Analyst at Financial Times, where Wilfred provided global user support and addressed technical issues through various communication channels. Additional experience includes roles at Sitel and Accenture, focusing on technical support and customer service, and a foundational role at Convergys providing support for AT&T Uverse. Wilfred holds a Bachelor of Science in Information Technology from Ramon Magsaysay Technological University.
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