Yinka O.

Yinka O. is a skilled Desktop Support Specialist with extensive experience in IT support roles at PBF Energy and Tiffany & Co. since 2021, and previously at DCI Technologies Inc. from 2018 to 2020. At PBF Energy, Yinka O. resolved incidents using the Footprint ticketing system and managed user accounts in Active Directory and Microsoft Exchange. At Tiffany & Co., approximately 50 weekly support tickets were managed, and data backup processes were automated to enhance network security. Yinka O. holds a Master of Science degree in Information Technology in Health Care from the University of Maryland Global Campus and a Bachelor's degree in Public Administration from Ogun State University.