Ivory Lawrence Alexander

Ivory Lawrence Alexander is a skilled technical and customer support specialist with extensive experience in various roles across multiple companies. Currently serving as a Digital Product Support Specialist at PBS since June 2023, Ivory provides technical assistance to PBS members facing access issues with online programming. Prior experience includes positions at ModSquad, Inc., providing Tier I and II technical support, and Spectrum, where responsibilities encompassed troubleshooting cable and internet services. Additional roles involve independent quality assurance work for the US Department of Veterans Affairs and customer service positions at Aerotek and TDS Telecommunications Corp. Ivory's educational background includes a High School Diploma from Park West High School and studies at Columbia University.