Agha Mirza

Agha Mirza has a diverse work background in technical support and IT. Agha most recently worked as a Support Engineer at PCI Pal starting in January 2023. Prior to that, they were a Senior Technical Support Engineer at Genesys from January 2022 to October 2022. In this role, they used Salesforce to handle customer cases, provided resolutions, created logs, and escalated issues as needed. Agha also replicated faults to analyze customer issues. Agha has also worked as a Senior Technical Support Engineer at 8x8 from June 2018 to January 2022. In this role, they provided technical support and troubleshooted issues. Before that, they worked as a Field Base IT Technician at Bluepoint Corporation Ltd from April 2017 to May 2018. This role involved face-to-face customer interaction, site visits for system upgrades, software installation, troubleshooting with networks, and configuring routers. Agha's earliest work experience was as a Firstline Analyst at Computacenter from October 2015 to February 2017. In this role, they provided remote user support and answered queries via phone and email. Overall, Agha has a strong background in technical support, troubleshooting, and providing IT solutions.

Agha Mirza's education history shows that in 2017, they attended Computacentre and completed an ITIL overview course. From 2014 to 2016, they enrolled in MK Colleage and obtained a Bookkeeping course level 2 certificate. Additionally, Agha Mirza earned a Microsoft Certificate in Excel, Word, Outlook, and PowerPoint, although the start and end years for this certification are not specified.

In terms of additional certifications, Agha Mirza obtained the following:

- In January 2023, they became Microsoft Certified in Azure Fundamentals from Microsoft.

- In January 2022, they acquired the Genesys Design Thinking Explorer certification from Genesys.

- In March 2021, Agha Mirza obtained two CCNA certifications from Cisco.