Russ Dunn

Russ Dunn is a seasoned IT professional with extensive experience in service support and customer account management. Currently serving as a Senior Service Analyst at PCI Pal since January 2018, Russ Dunn previously worked as an IT Service Desk Operator at Flow Energy from March 2016 to December 2018, where responsibilities included first-line support for incident resolution and managing escalations to appropriate agents. Prior to this role, Russ Dunn gained experience as a Customer Account Manager, addressing customer inquiries and directing them to the relevant departments in a dynamic call center environment. Educational credentials include a BSc Honors in Forensic Computing from Birmingham City University and a BTEC National Diploma for IT Practitioners from Colchester Institute. Russ Dunn also holds multiple GCSEs, demonstrating a solid foundation in various subjects.