John Theisen

John Theisen is an experienced IT professional currently serving as a Desktop Support Specialist at Children's Minnesota since October 2022. In this role, John utilizes Symantec Management Console and Help Desk to manage software installations and user issues, as well as performing remote support through Bomgar and Imprivata Admin Console. Prior to this, John worked as a Digital Infrastructure Engineer I at PDS, a Converge Company, where responsibilities included hardware setup, software installations, and customer support to ensure client satisfaction. Earlier experience includes positions as a Deployment Technician and Lead Customer Service Advisor at Team Car Care Dba Jiffy Lube, and a brief tenure as a Frontend Developer at Valorem Foundation, Inc. John holds a Certificate in Web Development from the University of Minnesota.