Technical Customer Support Manager

At Peach, our goal is to improve the lending experience for everyone. We are doing this by offering an all-in-one, post-origination lending software platform that allows lenders to innovate and adapt. 

We are looking for a client experience-obsessed individual to build, own and scale our client support function. This is an opportunity to join a small team of experts and make a huge impact on a rapidly growing industry with a best-in-class software solution

Responsibilities

• Own the front line of Peach Support including communication, process, tooling, and response metrics
• Use insights and data from support interactions to suggest and implement improvements in collaboration with the product and engineering organizations
• Prepare reports, dashboards, and materials for client meetings
• Aid in the building of knowledge repositories, guides, manuals, and training materials to support scaling of product education
• Be an advocate for clients internally and help us ensure a best-in-class client experience

Requirements

• 3-5+ years of customer support experience with technical, API-driven solutions
• 2-3+ years of experience at startups or with fast scaling teams
• Experience with OpenAPI, RESTful API, Python, Go, JavaScript
• Existing domain knowledge of the lending industry, lending products and loan servicing.  (bonus, not required)
• Ability to listen carefully and communicate clearly, both verbally and in writing
• US Based