Bernabe Ted Costales

Bernabe Ted Costales is a seasoned IT professional with extensive experience in technical support and customer service across various prestigious organizations. Currently serving as a Principal Support Engineer at Pegasystems since July 2025, Bernabe previously held roles at Atlassian, where responsibilities included delivering high-level support for B2B clients and leading best practice onboarding for new clients. Notable achievements include consistently ranking in the top 25th percentile for ticket resolution metrics and serving as a mentor for new engineers. Bernabe's career also encompasses roles at CloudCraze Commerce and Lithium Technologies, where skills in performance improvement, case management, and cross-team collaboration were honed. Educational qualifications include an Associate’s Degree in IT: Computer Network Systems and a diploma in Business Administration, complemented by a Bachelor’s degree in Game Design.