Samantha Guglielmo

Samantha Guglielmo is a seasoned professional with extensive experience in claims operations and training development. Currently serving as a Senior Claims Operations Analyst at PEMCO since August 2017, Samantha designs and maintains training materials for adult learners while providing valuable insights to enhance training effectiveness. Prior to this role, Samantha worked at Liberty Mutual Insurance from May 2011 to August 2017 as a Claims Resolution Specialist II, where complex Personal Injury Protection and Medical Payment files were reviewed to ensure compliance with coverage guidelines. Additionally, Samantha gained experience at West Corporation from June 2008 to September 2010 as a Senior Subject Matter Expert, focusing on training new hire agents and improving customer satisfaction. Samantha holds a Bachelor's degree in Human Resources Management and Services from Ashford University.