Lauren Brown

Lauren Brown is a seasoned professional in account management and customer success, currently serving as a Senior Account Manager at Pendo.io since September 2022. Previously, Lauren held the position of Account Director at Lumen Technologies, specializing in next-generation UCaaS/SaaS solutions and driving digital transformations for global enterprise customers. With a strong background at Cisco as an Enterprise Customer Success Manager and a history of managing strategic accounts at Coalmarch Productions, Lauren has developed expertise in consultative selling, revenue retention, and cross-sell opportunities. Additionally, Lauren has a solid foundation in marketing, having held leadership roles in various organizations during collegiate studies. Lauren holds a Bachelor of Science in Marketing from North Carolina State University and has experience studying the history of Italian culture and art at the Lorenzo de Medici Institute.