Caroline Sheffield

Caroline Sheffield currently serves as the Head of Learning and Development at Pennon Group Plc, a position held since August 2025. Prior roles include Global Senior L&D Specialist at Keyloop, Learning Delivery Manager focused on Early Careers and Employee Engagement at Thames Water, and Senior Store Manager/HR at Costa Coffee. Additional experience encompasses leadership positions such as Head of Operations at Jones & Moore, Head of Hospitality at HQ Theatres & Hospitality, General Manager at YO! Sushi, and Store Manager/Trainer at Starbucks. Caroline holds a BA in Marketing and Events Management from London Metropolitan University and is pursuing a CIPD Level 5 in Learning & Development through ICS Learn.