Mark Elrod

Mark E. possesses extensive experience in customer service and technical writing, currently serving as a PAX Enforcer at Penny Arcade, Inc. since December 2019, where responsibilities include managing crowds and ensuring smooth convention operations. Previously, Mark held the position of Shift Manager at Amazing Escape Room, receiving recognition in over 500 five-star reviews for exceptional customer service. As a Game Master, Mark managed various aspects of the customer experience while also developing instructional documentation. Prior experience includes a technical writing role at Technical Writers Inc., where Mark documented operational procedures for medical products and created numerous help resources. Early career experience includes an internship at PJM Interconnection, contributing to electricity production and distribution efforts. Mark E. holds a Bachelor's degree in Mechanical Engineering from the University of Delaware and completed a UX Design apprenticeship at Bloc.