The Board of Pensions
Mai Nhu has extensive work experience in application development and management. Mai started their career as a Peoplesoft Consultant at PricewaterhouseCoopers - Service Delivery Center (PwC SDC) in 2000, where they conducted fit/gap analysis, gathered requirements, and facilitated design discussions for HR, benefits, and payroll programs. Mai then joined IBM as a Peoplesoft Consultant from 2002 to 2003, where they conducted fit/gap analysis and created development, testing, and implementation plans. Mai Nhu worked as a Computer Specialist at the City of New York from 2003 to 2004, where they translated and imported data from legacy systems and collaborated with end-users for system and process changes. Later, they joined The Board of Pensions of the Presbyterian Church (U.S.A.) as a Senior Programmer Analyst from 2005 to 2008, and then as an Assistant Director and Director, managing application development and leading major implementation and upgrade projects. Their responsibilities included managing teams, translating requirements into technical specifications, and creating project documentation. Mai Nhu's key accomplishments include leading the PeopleSoft 9.1 upgrade project and managing the GoldMine Enterprise Edition implementation project.
Mai Nhu has a Master of Business Administration (MBA) degree in Management Information Systems, General from Drexel University's LeBow College of Business, which was obtained in 2012. Prior to that, Mai Nhu completed a Bachelor of Science (BS) degree in Commerce and Engineering with a concentration in Management Information Systems from the same institution, dated between 1996 and 2000.
In addition to their formal education, Mai Nhu has obtained various certifications. These include "Preparing for Successful Communication" from LinkedIn, obtained in September 2023, "Developing Your Team Members" from LinkedIn, obtained in August 2022, "Understanding and Supporting LGBTQ+ Employees" from LinkedIn, obtained in May 2022, "Strategic Thinking" from LinkedIn, obtained in May 2022, "Understanding and Supporting Asian Employees" from LinkedIn, obtained in May 2022, "Hiring and Supporting Neurodiversity in the Workplace" from LinkedIn, obtained in April 2022, "Becoming a Male Ally at Work" from LinkedIn, obtained in March 2022, "How to Stop Wasting Time in Meetings" from LinkedIn, obtained in February 2022, "Unconscious Bias" from LinkedIn, obtained in February 2022, "Communicating about Culturally Sensitive Issues" from LinkedIn, obtained in January 2022, "Inclusive Mindset for Committed Allies" from LinkedIn, obtained in January 2022, "Requirements Elicitation and Analysis" from LinkedIn, obtained in September 2021, "Design Thinking: Implementing the Process" from LinkedIn, obtained in August 2021, and "ITIL 4 Foundation certified" from PeopleCert, obtained in July 2020.