Gerardo Guzman

Practice Director, Professional Services at PeopleFluent

Gerardo Guzman is currently the Practice Director of Professional Services at PeopleFluent. Prior to this, they served as the Practice Manager of Professional Services from April 2014 to July 2018. In this role, they were responsible for leading the Service Delivery teams to reduce time to implement, resulting in decreased time to revenue. Gerardo also lead the team to increased client satisfaction while ensuring adherence to practice goals and metrics.

In addition, Gerardo instituted standard reporting and practices for external clients and internal leadership, and rolled out executive stakeholder reviews and project governance for active portfolio. Gerardo was also responsible for the selection, hire, and onboarding of new functional consultants, and participated with Sales organization to scope, price, and close new deals.

Gerardo has also been responsible for ensuring the profitability of the Professional Services department by providing input into the short, medium and long term business plan, preparing departmental plan, budget, control and manage accordingly. Gerardo has also created greater efficiency and synergy throughout the implementation/training cycle; improving customer satisfaction through the transition to product support. Lastly, they facilitate communication of business plan by relaying departmental strategy to all staff members and identifying roles and responsibilities.

Gerardo Guzman has a Master of Business Administration (MBA) in Accounting and Finance from the University of Phoenix and a Bachelor of Business Administration (BBA) in Management Information Systems, General from Texas A&M University-Corpus Christi.

Their manager is Stephen Bruce, Managing Director. They are on a team with Adam Burke - Senior Director of Software Engineering, Gavin Beddow - VP, Product, and Bryan Riehl - SVP, Global Sales.

Links

Timeline

  • Practice Director, Professional Services

    Current role

View in org chart