Alexandra Sagaydak

Alexandra Sagaydak has a diverse work experience in the field of customer success and account management. Alexandra currently works as the Chief Customer Officer at PeopleForce HRM, leading and motivating customer support and customer success teams. Prior to this, they held the role of Customer Success Director at the same company, where they built and led the customer success department.

Alexandra also has experience as a Senior Customer Success Manager at ShipHawk, where they led renewal processes, identified upsell opportunities, and worked on agreement prolongations. Alexandra has also worked as a Customer Success Team Lead at 3DLOOK, where they set up customer success processes from scratch and managed a CSM team. Alexandra started their career at Continuumua, initially as an Account Manager and later as the Deputy Head of Account Department/Account Manager for Enterprise customers.

Additionally, Alexandra has served as a Mentor at Projector Institute, providing guidance and support to aspiring professionals. Throughout their career, they have demonstrated a strong focus on delivering exceptional customer experiences and driving customer-centric strategies.

Alexandra Sagaydak earned a Master's degree in Management of Organization and Administration from Odessa National Maritime University (ONMU) from 2009 to 2015. In addition to their formal education, they have obtained several certifications including Customer Service Training from Udemy in December 2022, Customer Success Manager: Fundamentals to your CSM career from Udemy in November 2022, Become a Conversational Support Expert from Intercom in September 2022, Certified Customer Success Manager (CCSM) from SuccessHACKER in May 2022, Customer Success Management Fundamentals from LinkedIn in March 2022, Understanding Logistics from LinkedIn in February 2022, and FCE from the British Council in August 2012.