Jack West

Jack West has a comprehensive background in customer support and management, with experience in overseeing teams, setting and exceeding KPIs, building client relationships, and implementing new processes. Jack's career progression includes roles such as Service Delivery Team Leader, Residential Provisioning Team Leader, Senior Customer Care Representative, and 1st line Faults Coordinator. Jack is known for their ability to motivate teams, improve performance, and enhance customer experience through innovative solutions.