Ollie King

Ollie King currently serves as Complaints Manager at People's Partnership, overseeing a substantial complaints function within a call center and implementing a new Power BI system that reduced administration by 70%. Previously, at PCF Bank, Ollie enhanced the Root Cause function, created a new Procedure Manual that halved complaint turnaround times, and improved training for frontline colleagues. Ollie's extensive experience at Hastings Direct included roles from Senior Complaint Handler to Complaints Excellence Lead, focusing on continuous improvement in complaint management and reducing the number of escalated cases to the Financial Ombudsman Service. Ollie holds a Bachelor's degree in Sport & Leisure Management from Canterbury Christ Church University.