Alexander Munce

Alexander Munce is an accomplished Senior Service Delivery Manager at Pepper Money ANZ since May 2022, with a robust background in technical services and service delivery management. Previous roles include Technical Services Manager and National Incident & Vendor Manager at Healius Limited, and Service Delivery Manager at Equifax, showcasing expertise in ITIL service management, SLA management, contract negotiation, and continuous service improvement. Alexander's experience also spans positions as Client Service Manager and Business Information Analyst at AC3, Service Delivery Specialist at Greenstone Financial Services, and Technical Product Specialist at Optus. Educational qualifications include a Bachelor of Science in Information Technology from the University of Technology Sydney, along with earlier studies at The Hills Grammar School and The King's School. Notable achievements include leading a Lean Greenbelt Project that resulted in substantial cost savings through process automation.