Felito Dagami Jr.

Felito Dagami Jr. is a skilled professional currently serving as a Report Analyst at Pepper Money ANZ since February 2023. Prior to this role, Felito worked as a Quality Assurance Officer at PSO Manila | Pepper Money in the Philippines from July 2021 to February 2023, where responsibilities included performing quality audits, call monitoring, and developing training interventions. Felito also held the position of Quality Assurance Analyst at Full Potential Solutions from January 2020 to May 2021, focusing on evaluating customer interactions to meet quality standards. Previous roles include a Call Monitoring Specialist/Quality Analyst and Sales Auditor at Sitel, and various customer service positions at MDS Call Solutions, Inc. Felito holds a Bachelor of Science in Business Administration with a major in Marketing Management from Concordia College - Paco, Manila.