Ingrid Kovacic is a Customer Success Manager at Pera since June 2023, where responsibilities include building the Customer Success department, managing client retention, and conducting product demos. Prior experience includes serving as a Community Manager for Female Ventures, advocating for women's empowerment through community engagement and event organization from July 2022 to July 2024. Ingrid previously worked as a Project Manager at USP Marketing Consultancy, overseeing research projects and client management from November 2019 to June 2023, and as a Research Analyst in the Tyndall Center for Climate Change Research, focusing on social influences in low carbon innovations. Additional roles include a Student Teaching Assistant at the University of Zagreb and a Field Interviewer for a study on social sustainability in Croatia. Ingrid holds a Master's degree in Sociology and Social Research from Utrecht University and a Bachelor's degree in Sociology from the University of Zagreb.