Caleb Strobel

Caleb Strobel began their career in 2011 as a Field Service Technician for ETA Technology Services, LLC. In this role, they maintained, analyzed, troubleshot, and repaired computer systems, software, hardware, computer peripherals, and networks. Caleb was well-versed in resolving common computer problems, such as viruses, spyware, slow performance, errors, email client set-up, software installation and configuration, wireless networks, and peripheral problems.

In 2012, they joined PerBlue as a Quality Assurance Manager. Caleb then served as Release Manager and Lead Quality Assurance Analyst, where they tested back-end to front-end engineering, audio and art implementation, and events/promotions for titles such as Disney Heroes, Portal Quest, DragonSoul, Titan Empires, and Greed for Glory. Caleb was then a Quality Assurance Analyst, again testing back-end to front-end engineering and audio and art implementation. Caleb then became Community Support Supervisor, creating and refining support processes and protocols, building and training a support team, and managing the help desk. Lastly, they served as Lead Technical Support Engineer, handling the communication, investigation, testing, documentation, and resolution of each case, working cross-functionally to escalate bugs, and providing assistance with community management. Caleb then served as Technical Support Engineer, being the first and last point of customer contact.

Caleb Strobel attended Milwaukee Area Technical College from 2008 to 2010, where they earned an Associate's degree in Information Technology - Network Specialist.