Roi Kiouri

Roi Kiouri has a diverse work experience in customer success and support roles.

Roi started their career at Logika 4PL as an Account Manager, where they handled daily operations, managed international imports and exports, and oversaw e-commerce and B2B order management.

After that, they worked at Elorus as a Customer Support Lead, providing email and live chat support, conducting demo calls, and creating knowledge base materials.

Roi then joined Viral Loops as a Technical Support Specialist, troubleshooting tech issues, identifying bugs, and offering implementation insights. Roi also served as an Onboarding Specialist, ensuring smooth onboarding for trial users and converting leads into customers.

At Plum Fintech, Roi worked as a Customer Success Lead, focusing on scaling support with automation, monitoring team KPIs, and setting quarterly targets.

Next, they joined Upstream as a Customer Success Lead, where they managed and scaled the Customer Success Team, executed end-to-end flows to drive adoption and identify upsell opportunities. Roi achieved a 20% increase in Revenue Retention in Q4 2022.

Currently, Roi is working at customerfacing.io as a Contributing CS Expert and at Perceptual Robotics as the Head of Customer Success.

Roi Kiouri completed a Bachelor of Business Administration (BBA) degree in International Management from City University of Seattle from 2010 to 2014. Prior to that, Roi attended the 28th Unified Lyceum of Athens from 2003 to 2006, obtaining a high school diploma.

In addition to Roi's formal education, they have also obtained several certifications, including "Prevent Toxic Work Cultures as a Manager" from LinkedIn in January 2023, "CSS Essential Training" from LinkedIn in May 2022, "Writing Emails People Want to Read" from LinkedIn in February 2022, "Creating Positive Conversations with Challenging Customers" from LinkedIn in January 2022, "Customer Success Management Fundamentals" from LinkedIn in January 2022, "Engagement Evaluation Best Practices for Customer Success Management" from LinkedIn in January 2022, "Learning Google Tag Manager" from LinkedIn in January 2022, "Onboarding and Adoption Best Practices for Customer Success Management" from LinkedIn in January 2022, and "Providing Legendary Customer Service" from LinkedIn in January 2022.