Theresa Birr

Theresa Birr has a diverse work experience spanning over two decades, showcasing their expertise in customer experience, change management, internal communications, and retail operations. Theresa most recently worked at Perceptyx as the Director of Customer Enablement. Prior to that, they held the position of Senior Customer Success & Change Management Leader at Humu. Theresa also spent a significant portion of their career at EXPRESS, where they served as the Director of Customer & Associate Experience, overseeing strategic initiatives related to customer experience, training, and digital technology. Before EXPRESS, they held various roles at Kohl's Department Stores, including Director of Internal Communications, Senior Manager of Remodels & Special Projects, Manager of Customer Service, and Manager of Merchandise Presentation. Theresa's early career involved managing multiple stores as a Store Manager, where they gained valuable experience in operational functions and P&L responsibility.

Theresa Birr, CCXP, holds a Bachelor of Business Administration (BBA) in Business Management from the University of Wisconsin-Whitewater. In addition, they have obtained certifications such as Prosci Certified Change Practitioner from Prosci and is a member of the Association of Change Management Professionals (ACMP Global) and the Customer Experience Professionals Association (CXPA). Theresa is also a Certified Customer Experience Professional.