CP

Carina Punzo

Senior Support Services Manager at Percona

Carina Punzo has over 30 years of work experience, starting with their position as an Accounts Clerk at Dalton Pharmaceuticals in 1988. Carina then worked as an Accounts Payable Clerk at GEC Plessy before joining Faulding Pharmaceuticals as a PDE/POS Business Support Manager in 1991. Carina was responsible for assisting pharmacies with transmission issues and queries related to PDE/POS systems.

In 1994, Carina joined Sigma as a State Commercial Manager/Customer Service Manager, overseeing the Portable Data Entry and Point of Sale departments. Carina also implemented and controlled customer trading terms and managed the full customer service department. Carina stayed with Sigma until 1999.

Carina then returned to Faulding Pharmaceuticals as a Key Account Manager, responsible for developing and controlling gross profit at a state level. Carina created strategies in marketing, merchandising, and promotions to identify business opportunities and foster long-term relationships with customers.

In 2001, Carina joined Mayne Pharma as a Business Development Manager. Carina achieved sales revenue of $137.756 million with a customer base of 380 accounts. Carina also focused on identifying and delivering tangible solutions, as well as developing strategies in marketing, merchandising, and promotions. Carina remained with Mayne Pharma until 2004.

Carina shifted their career to education in 2005 and worked as an English Language Teacher at Berlitz Corporation before joining Sabre Travel Network as a Customer Business Analyst. In 2007, Carina was promoted to a Supervisor role in the N.A. Premier Division. Carina further advanced their career within Sabre Travel Network, becoming a Supervisor for Virtual Training & Campaign Marketing in 2008 and then a Supervisor for Knowledge & Performance Management in 2010.

Starting from 2013, Carina managed the entire Americas market as the Manager of Product Support. Carina led a team of 75+ specialists and 5 supervisors, overseeing customer inquiries in a multichannel environment.

Finally, Carina joined Percona in 2016 as a Senior Support Services Manager, Senior Technical Support Manager, and Senior Support Manager.

Carina Punzo's education history starts with their diploma in Business Administration and Management from TAFE NSW, which they completed from 1988 to 1991. Carina then pursued further studies in Business Administration, Management, and Operations, earning a diploma from ICS Learn between 1993 and 1996. In addition to their formal education, Carina Punzo holds a certification in Sales and Marketing, although specific details regarding the institution and date of attainment are not provided.

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Timeline

  • Senior Support Services Manager

    June, 2016 - present