Lucy Parker

Lucy Parker is an experienced operations and business management professional with a strong background in mortgage servicing and digital customer journeys. Currently serving as Operations Manager at Perenna since October 2021, Lucy previously held various roles at Virgin Money from December 2014 to September 2021, including Business Analyst and Mortgage Operations People Leader, focusing on documentation requirements and data management. Earlier experience includes serving as Operations Manager and Mortgage Remediation Site Lead at NRAM and as Operations Manager and Communication & Events Manager at Northern Rock, showcasing a versatile skill set in operational leadership and mortgage remediation.