Tish Falco

Tish Falco is an accomplished Senior Customer Experience Strategist at Perficient, specializing in optimizing omni-channel experiences for B2C and B2B companies since January 2024. With a robust background in customer experience leadership, Falco previously held positions such as Director of Customer Experience at BNSF Logistics, where a new CX strategy was established, and Senior Director of Customer Experience at ClearDATA, focusing on cross-company collaboration to enhance customer interactions. Falco's experience spans multiple sectors, including consultancy roles at Forrester Research and IBM, contributing to major projects that integrate customer insights into strategic frameworks. With a Master's degree in International Affairs from American University and a Bachelor's degree in International Relations from Centre College, Falco combines strategic vision with a deep understanding of customer needs to drive exceptional customer experiences.