Zach Shankle is a seasoned professional in contact center solutions and customer care, currently serving as a Portfolio Sales Specialist at Perficient since October 2025. Prior experience includes roles such as Senior Enterprise Solution Consultant at Five9 and Director of Contact Center Solutions at VOX Network Solutions, where key responsibilities involved conducting product demonstrations, supporting enterprise clients, and formulating account strategies. Previous positions at Interactions LLC and Carousel Industries focused on enhancing customer interactions and developing contact center solutions, respectively. With a strong foundation built at Avaya as an Advanced Solutions Architect, Zach has extensive experience in architecting complex solutions for Fortune 100 companies. Educational qualifications include a Bachelor of Arts from Boston College and a Master of Business Administration in Global Business from the Gies College of Business at the University of Illinois Urbana-Champaign.
This person is not in the org chart
This person is not in any teams
This person is not in any offices