Ettessa Haughey Qfa Cx

Ettessa Haughey QFA CX has a diverse work experience spanning several roles and companies. Ettessa began their career at Liverpool Football Club as a Retail Sales Assistant, focusing on providing exceptional customer experiences and handling cashier duties. Ettessa then transitioned to Frontline Dublin as a Placement Student, where they conducted screenings and brief interventions for alcohol and substance misuse, as well as assisted in suicide interventions.

Following this, they joined permanent tsb as a Customer Service Agent, where they responded to customer queries through various channels and consistently met or exceeded performance targets. Ettessa then advanced to the role of Customer Support Specialist, handling complex customer queries and tailoring their approach to individual customer needs.

Afterwards, Ettessa took on the role of Risk Analyst, where they assisted in preparing risk assessments and reports, supported the development of control improvements, and monitored operational risk metrics. Ettessa then served as a Mortgage Assessment Support, responsible for reviewing mortgage applications, loading them onto designated systems, and conducting quality assessments of documents.

Ettessa'smost recent role at permanent tsb is as the Customer Success, Commercial Growth & Optimisation Team Lead. In this position, Ettessa builds and maintains a deep understanding of customers, their needs, and digital capabilities to improve customer outcomes across different channels. Ettessa also supports the Senior Leadership Team in developing and implementing digital customer experience strategies and ensuring compliance with regulatory obligations.

Ettessa Haughey QFA CX has an educational background that includes a Bachelor of Arts degree in Applied Social Studies in Social Care from Technological University Dublin. Ettessa attended this institution from 2016 to 2019.

Ettessa also pursued a QFA (Qualified Financial Advisor) qualification at University College Dublin, which they completed in 2022. Additionally, Ettessa obtained a Professional Certificate in Customer Experience from The CX Academy, although specific completion dates for this certification are not provided.