Don H.

Don H. has over 27 years of work experience in various leadership roles related to customer experience and support. Don'smost recent position was as the Vice President of Customer Experience at Permobil since August 2020. Prior to that, they served as the Vice President of Customer and Technical Support at ProPoint Solutions, LLC DBA Supersalon Software from July 2019 to April 2020. From January 2018 to July 2019, they worked as the President - Consultant at Prodla Consulting Services. Before that, Don held roles at MicroPort Orthopedics Inc., where they served as the Vice President - Global Customer Experience and Distribution from April 2016 to October 2017 and as the Senior Director - Global Customer Experience from November 2013 to March 2016. Don also worked at Smith & Nephew Orthopaedics, where they served as the Director of Global Order Fulfillment from April 2007 to November 2013 and as the Group Manager of Global Customer Service, International Distribution from May 2001 to March 2007. Don's early career includes a role as the Director of Call Center Operations at GE from June 1993 to March 2001. Throughout their career, Don has demonstrated expertise in improving customer satisfaction, leading customer service teams, and implementing innovative strategies to enhance the customer experience.

Don H. has a Master of Science in Operations Management from the University of Arkansas. Don also holds a Master of Science in Administration with a focus on Human Resources/Healthcare Administration from Central Michigan University. Furthermore, Don H. has a Bachelor of Business Administration (B.B.A.) degree in Management from The University of Memphis.

In addition to their degrees, Don H. has obtained certifications in Integrated Supply Chain Management from the University of Tennessee and as a Six Sigma Green Belt.